Position: Inside Sales Account Manager

Duration: Direct Hire

Location: Birmingham, AL

Salary: 50-65k + commissions (total earning potential between 85-95k)

Travel: Less than 25% (1-2 times per year)

 

Job Description

The Inside Sales Representative will be responsible for developing existing leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.  The ideal candidate will be motivated and well-spoken.

To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener. 

The Inside Sales Representative is responsible for the support and monitoring of our Customer Relationship Management tool (CRM). You will join an existing sales team, gaining experience from seasoned sales experts with broad exposure to several industries.  On the job training is provided.

About the Company

We are a nationwide, full-service information security consulting firm based in Birmingham, Alabama.  We are proud to be an independent, vendor-agnostic, information security-only company focused on providing clients with consulting and managed services to achieve their information security goals.  Our company works with many industries including legal, finance, healthcare, education, utilities, environmental, and with IT service providers.  We are growing. To continue our success, we are looking for talented information technology/ information security professionals.

Key Responsibilities

  • Communicating with customers, making outbound calls to potential and existing customers, and following up on leads
  • Assisting existing Sales professionals on communicating with customers, setting up meetings, building reports and delivering proposals
  • Understanding customers’ needs and identifying sales opportunities
  • Answering potential customers’ questions and sending additional information per email
  • Keeping up with product and service information and updates
  • Creating and maintaining a database of current and potential customers
  • Explaining and demonstrating features of products and services
  • Staying informed about competing products and services.
  • Upselling products and services
  • Researching and qualifying new leads
  • Closing sales and achieving sales targets
  • Designs and drafts reports

Required Skills

  • Previous experience in an outbound call center or a related sales position
  • Strong phone presence and experience dialing dozens of calls per day
  • Proficiency in Microsoft Office and CRM software such as Pipedrive or Salesforce
  • Excellent communication skills, both verbal and written
  • Good organizational skills and the ability to multitask
  • Excellent phone and cold calling skills
  • Exceptional customer service skills
  • Strong listening, presenting and sales skills
  • Ability to achieve targets
  • Must be coachable, with the ability and desire to learn

Required Education

  • High school diploma or equivalent

Preferred Education

  • Bachelor’s Degree

Duration: Direct Hire

Location: Tampa, FL (this is a hybrid work model- in office 3 days per week)

Salary: 120-130K

 

***MUST BE A U.S. CITIZEN

 

Job Description

Working as part of the tight-knit team, you will be responsible for participating in the design, development, modification and support of SharePoint and M365 platforms uses by legal or administrative staff and external clients.  Flexible in your approach you will be keen to develop your professional knowledge in a fast-paced and stimulating working environment.

You will work across a wide range of projects. You can anticipate unforeseen challenges and will be both resilient and pragmatic in your approach to managing change.

Supporting the firm’s needs, you will develop a good understanding of how the firm operates. You will also be an integral part of our focus on delivering the Firm’s 2025 vision of profitable growth and will champion our internal culture. Aware of the contribution that you can make to the plans and decisions that will deliver engaged people and outstanding client relationships around the world, you will be confident in speaking up and proactively look for ways to make a difference and implement process improvements. In return, you will have a front-row seat in a business that is changing rapidly within a team that is friendly, supportive and welcoming.

Our Team

Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualization, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centers provide Service Desk and Operation Centers that providing support and monitoring of Firm systems 24 x 7.

Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and Knowledge Information Technology systems, Global Technology Services is at the heart of the Firm’s global operations.

Duties

  • Develop and support custom SharePoint Online and on-premise solutions (web parts, features, Angular, React, SPFx, etc.)
  • Maintaining existing applications to ensure they are within Support Agreements.  As well as collaborating on technical projects and new Applications or Major Application upgrades. 
  • Participate in technical projects through full development lifecycle phases for both on –premise and Cloud development focusing the Microsoft M365 and SharePoint platforms.
  • Assist in the designing, development, and implementation with a Cloud first approach of software solutions to meet the Firm’s dynamic and unique technical requirements.
  • Build solutions for Cloud Modernization and migrations of applications including incremental approaches to move to the cloud.
  • Enhance existing applications by analyzing business objectives, preparing and action plan and identifying areas for modification and improvement.
  • Maintain existing applications by identifying and correcting software defects.
  • Maintaining and supporting multiple projects and deadlines.
  • Assist in assessing Firm software requirements and recommend internal or 3rd party solutions.
  • Follow existing Firm development and coding standards and establish/update needed additions or practices.
  • Take ownership of deliverables / solutions and ensure on time project task completion.
  • Communicate status updates to managers and business units proactively.
  • Develop integrated solutions for Firm wide and departmental applications.
  • Interact with business users, technical staff, and managers.
  • Investigate new technologies and stay up to date on all technology advancements on with supported systems. 
  • Assist in the evaluation of new software platforms, trends, and solutions.
  • Maintain the practice of continuous improvement and education by attending seminars, etc., and keeping current on new leadership skills.
  • Maintain professional and technical knowledge by reviewing related professional publications.
  • Stay in tune with the Firm’s growing projects for practical experience.
  • Interact with all levels of staff.

Qualifications

  • S. degree in Computer Science, Software Engineering or related field, or equivalent experience
  • Utilize established development tools, guidelines and conventions including but not limited to Visual Studio, C#, SQL Server, HTML, CSS JavaScript, Web API, Unit Testing, Azure DevOps, Git, HTTP protocol
  • Be knowledgeable in open source frameworks and products including React, Angular and Bootstrap.
  • Experience with SharePoint 2019 and SharePoint Online
  • Knowledge of Teams, Power Apps, Power Automate and Power BI, Azure Logic Apps and SharePoint Framework.
  • Knowledge of 3rd party tools for SharePoint like Nintex, DocAve, and Handshake.
  • Experience of RESTful service development.
  • The ability to implement CI/CD pipelines and knowledge of DevOps practices.
  • Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.
  • Ability to innovate and provide functional applications with intuitive interfaces.
  • Ability to construct user guides and documentation.
  • Team player who is ambitious and motivated.
  • Excellent interpersonal skills and patience working with others.
  • Must be able to multitask and work in a fast-paced environment.
  • Must have excellent customer service skills
  • Capable of grasping new concepts without prior experience.
  • Excellent verbal and written communication skills with the ability to write concise, accurate and readable technical documentation and reports
  • Successful track record of working in an IT development team
  • Demonstrate a high level of technical expertise and ability

Location and Reporting

  • This is a hybrid in-office/remote role which can be based in our Tampa or Manila office.
  • This role reports to the Senior Manager, Applications Development.

Duration: Direct Hire

Location: Tampa, FL (this is a hybrid work model- in office 3 days per week)

Salary: 130-150K

 

***MUST BE A U.S. CITIZEN

 

Job Description

You will be part of a diverse global team and will discover, develop, implement and operate the worldwide infrastructure for the firm. Your expertise in design decisions will enable the team to be more efficient through Identity, Access and Security. You will provide guidance towards a uniform best practice approach for technology design and implementation using Infrastructure and Cloud technologies.

You will be creative in discovering and designing solutions for complex technology issues and seeing their implementations and documentation is done to a high standard.

You will share the responsibility for the alignment and integration of the global infrastructure technology and methods within the Firm’s complete technology portfolio, in particular around the integration of applications, services and infrastructure. 

Technology Team

Our team is comprised of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data center operations, and Support Services – who provide training, desktop and meeting support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Globally minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses business analysts, data architects, application developers and engineering staff covering a range of technologies that include virtualization, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state-of-the-art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capabilities and mobile devices. Our Shared Services centers deliver Service Desk and Operations functions that support our colleagues and monitor Firm systems 24 x 7.

Duties and Accountabilities

  • Develop, document, and enforce the standards, security procedures, and controls for access to ensure integrity of Active Directory and related systems
  • Assist in the development, execution and support of an IAM (Identity and Access Management) strategy
  • Assist in the development and maintenance of a PAM (Privilege Access Management) systems and associated processes
  • Work extensively with Active Directory setup and troubleshooting
  • Work extensively on SAML/Single Signon/ Outh2.0 integrations
  • Assist in the development and support of Azure Active Directory
  • Work extensively with Powershell and associated Windows languages
  • Analysis deep technical issues using Splunk
  • Help develop and implement Windows Server hardening strategies and techniques
  • Works with vendors to resolve problems and develop infrastructure solutions
  • Work with Technology leaders to help improve efficiency and productivity within the Firm.
  • Maintain the practice of continuous improvement and education by attending seminars, etc. and keeping current on new leadership skills
  • Be excellent at prioritizing, working well under pressure and thriving under the operational demands inherent of the role.

 

Qualifications

  • Extensive experience around Identity and Access Management design and conceptual thinking
  • Experience and understanding of the concepts of Privilege Access Management.
  • Excellent understanding and operations skills with that Windows platforms
  • Great understanding of modern Security techniques and practices
  • Experience with M365 Security Center
  • Good Powershell Skills
  • Ability to work within a highly diverse team of highly skilled technical professionals.
  • Extensive experience in working effectively with business stakeholders, project managers, technology teams and end users in a cross-cultural environment.
  • Ability to analyze and resolve complex issues, both logical and interpersonal.
  • Possess strong communication skills and has significant experience with facilitating regular touchpoint calls/meetings/WebEx sessions.
  • Must be able to multitask and work in a fast-paced environment
  • Strong analytical skills
  • Capable of grasping new concepts without prior experience
  • Self-motivator, independent, cooperative, flexible and creative
  • Ability to travel or work overtime, as needed
  • Fluency in English
  • International experience a plus

Duration: Direct Hire

Location: Tampa, FL (this is a hybrid work model- in office 3 days per week)

Salary: 120-130K

 

***MUST BE A U.S. CITIZEN

 

Job Description

  • The Collaboration Systems Engineer will provide the Firm with expertise in design, implementation and support of enhanced collaboration systems platforms and solutions
  • The senior role will provide an overall guidance and mentorship to the Collaboration Team and will have a higher level of knowledge and expertise in a wide array of technologies we employ at the Firm
  • Focus will be user experience and ensuring the integration of solutions between our Unified Communications, Messaging, Audio Video and Networking systems are designed to deliver effective and intuitive collaboration platforms
  • Fully knowledgeable of hybrid cloud setups and the native underlying technologies to support our communication and collaboration platforms
  • Have advanced working knowledge in administrating and application integrations through APIs of other cloud platforms such as MS Teams, WebEx Teams, Zoom, Slack
  • Provide implementation and documentation of solutions
  • Act as a 3rd level escalation to operational and production issues 

 

Technology Team

Our team comprises of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data center operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualization, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centers provide Service Desk and Operation Centers that providing support and monitoring of Firm systems 24 x 7.

Qualifications

  • 8+ years of experience in Cisco networks and Cisco Unified Communications deployment and/or operation. CCNA (Required); CCNP-Voice (Required); CCIE-Voice (Highly Desired). Associates Degree (Required), Bachelor’s Degree (Highly Desired)
  • Expert knowledge of Cisco Unified Communications Manager; Cisco Unity Connection; Cisco Unified Presence Server; Jabber; WebEx;  Cisco Unified Contact Center Express; Attendant Console Solutions (Cisco & Bridge); Cisco Telepresence; Cisco Show & Share; Cisco ECDS; Video Communications Server; Cisco TelePresence Management Suite; Cisco Emergency Responder; Cisco Communications Gateways (ISR); SIP Trunk Interfaces; FXO and FXS Interfaces; SRST; Cisco Routers; Cisco Switches; Cisco Wireless ; Quality of Service
  • Knowledge of Cisco UCS Server; VMWare Virtual Infrastructure
  • Knowledge of Microsoft Active Directory; IIS; Database (MS SQL, MySQL, PostgreSQL).
  • Knowledge in setup and configuration of Cisco Prime; Microsoft Systems Center Operations Manager; Solarwinds
  • Proficient in and knowledge of Visual Basic Scripting, JS, SOAP, XML, JSON, PHP HTML, CSS, PowerShell and C# programming.
  • Highly capable of creating technical deliverables utilizing MS Project, MS Word, MS Visio, MS Excel, and MS PowerPoint.
  • Knowledge of Windows and Mac OSX in a LAN environment
  • Must be able to multitask and work in a fast-paced environment
  • Must have excellent communications skills, customer service skills, follow-up skills and organizational skills
  • Excellent problem solving, analytical skills and troubleshooting skills with the ability to think outside the box
  • Team player, who is ambitious, self-motivated with excellent interpersonal skills and patience working with others
  • Ability to travel or work overtime, as needed

 

Duties and Responsibilities

  • Responsible for comprehensive designs: properly planning and articulating how each piece impacts the other parts of the solution, the existing environment, and any future roadmaps of the overall collaboration systems platforms portfolio
  • This position will serve as the final escalation point for all Messaging, Unified Communications, Audio Video and Networking functions
  • Assess and identify appropriate solutions to be integrated into the collaboration systems platforms and make recommendations for implementation
  • Follows Firm project management processes to onboard any solution, building business cases with assessing ROI and presenting the solution to management for approval consideration
  • Leads projects assigned by updating project status, resource management and tracking project success
  • Provides leadership of the overall function’s objectives and goals and mentorship to other members of the Collaboration Team
  • Oversees the day-to-day operation of various collaboration platforms including hardware/software support, training, and special projects
  • Maintains excellent communication with PMO and management on all tasks and projects.
  • Responsible for communicating with customers, peers, team and managers regarding incident and change management
  • Responsible for time management and recording time to project and solutions initiatives
  • Responsible for developing end user documentation and instructions on deployed technologies and future enhancements; technical documentation responsibilities include compiling operations and maintenance reports as required, to include monthly operations and key metrics reports

 

The successful candidate must be able to design, configure, troubleshoot, and document at least several of the following as they relate to Collaboration solutions:

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Session Management Edition (SME
  • Cisco Unified Border Element (CUBE)
  • Cisco Unity Connection (CUC)
  • Cisco Unified Presence (IM&P)
  • Cisco TelePresence Management Suite (TMS)
  • Cisco Expressway (VCS-C / E) 
  • Cisco TelePresence MCU 
  • Cisco Meeting Server (CME)
  • Cisco Unified Contact Center (UCCX)
  • Cisco WebEx Web Conferencing 
  • Cisco Jabber
  • Cisco Prime Collaboration Deployment
  • Cisco Administrative XML (AXL)
  • Cisco IOS Voice Gateway 
  • Cisco Collaboration Infrastructure (basic configuration of routers/switches/services)
  • Quality of Service and Security in Cisco Collaboration Solutions 

 

Additional Responsibilities

  • Maintain the practice of continuous improvement and education by attending seminars, etc. and keeping current on new leadership skills
  • Maintain professional and technical knowledge by reviewing related professional publications
  • Build fundamental understanding” of “the practice of law” and “the business of law”
  • Stay in tune with the Firm’s growing projects for practical experience
  • Professionally and proactively interact with all levels of staff

Duration: Direct Hire

Location: Remote (Anywhere in the US)

Salary: Negotiable

*MUST BE A US CITIZEN

Company Overview

We are the builders of a free Linux distribution for threat hunting, network security monitoring, and log management. It includes best-of-breed free and open tools such as Suricata, Zeek, Wazuh, Osquery, Elastic Stack, and many others. Our company offers appliances, professional services, cloud resources, and official training centered around the platform. Founded in 2014 and includes a small team with a global reach and ethos rooted in the community. We offer a competitive benefits package, excellent work/life balance, and a culture built on communication and trust.

Position Overview

The successful candidate will be responsible for contributing to a free and open threat-hunting and log analysis platform. The developer will also respond to related escalated Support issues and directly related Community Support items. This position is remote, full time, Monday – Friday. Infrequent travel (5%) may be required.

Required Skills/Experience/Education

  • At least 2 years experience in writing enterprise-grade Go software
  • Extensive Linux experience, preferably Debian and/or CentOS flavors
  • Unit testing and integration testing experience
  • Front-end experience, including HTML, JavaScript, and CSS
  • Comprehensive understanding of networking and threading software principles
  • Understanding and use of secure software development practices

    Preferred Skills/Experience/Education

  • js framework
  • Computer and network security
  • SaltStack or equivalent configuration management tools such as Ansible
  • Bachelor’s degree or higher in Computer Science, Computer Engineering, Software Engineering, or closely related discipline.

Requirements for all Employees

  • Must be a US citizen and reside in the US
  • Ability to pass a background check and drug screen
  • Previous success working with remote teams
  • Ability to self-manage time and objectives